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Ways to Pay

Direct Debit

How do I sign up to Direct Debit?

There couldn’t be a better time to sign up to Direct Debit with AES. We are now offering a €6 discount off your bill when you sign up.

To sign up to Direct Debit with AES simply download and fill in our Direct Debit Mandate and post it to:

AES Bord na Móna
Main Street
Co. Kildare

How do I change my Direct Debit details?

To change your Direct Debit details simply fill in a new Direct Debit Mandate form with your correct details and post it to:

AES Bord na Móna,
Main Street,
Co. Kildare

When does my Direct Debit come out of my bank account?

Your Direct Debit comes out of your account on the 15th day of each month. If the 15th of the month falls on a weekend, the Direct Debit will come out of your account on the next working day after that date.

Unfortunately due to administration purposes, this date cannot be changed.

Where do I find my BIC & my IBAN?

Your BIC & IBAN can be found on your bank statement. You may also request this information from your bank.

Is there a discount for paying by Direct Debit?

AES are now offering a €6 discount for signing up to Direct Debit.

To sign up to Direct Debit with AES simply download and fill in our Direct Debit Mandate and post it to:
AES Bord na Móna
Main Street
Co. Kildare

My Account Online

How can I register for My Account Online?

Registering for My Account Online couldn’t be easier.

Simply have your account number, surname, and mobile number as it appears on your bill, and follow the steps to register today

I forgot my password, how can I reset it?

If you have forgotten your password and wish to reset it, please click here and follow instructions.

Can I update my mobile number or email address online?

My Account Online is the easiest way for you to change your contact details. Just log in and your details can be changed in the Personal Details tab.

If you are not registered for My Account Online you can sign up now

Automated Payment Service

How do I pay using the automated payment service?

You can pay your bill by dialling 0818 650 655 and following instructions. Our lines are open 24 hours a day 7 days a week.

How can I get my account balance?

Checking your account balance couldn’t be easier. Simply dial our automated service on 0818 650 655 and follow instructions. Our lines are open 24 hours a day, 7 days a week.

Where can I find my account number?

Please refer to your latest bill.

Your account number will be located on the top right hand corner of your bill.


Payment Cards

Can I order a payment card?

If you require a payment card, please fill in the request a card form and submit to us. Your card will arrive in the post within 3-5 working days.

Please note, if you have lost your payment card there is a €5 replacement fee.

I’ve lost my payment card; can I order a new one?

There is a €5 charge for a replacement card. If you wish to order a replacement, please fill out the Request a Payment Card form below and submit. Your Payment Card will be with you within 3-5 working days.

Where can I use my payment card?

Your payment card can be used at any shop where you see the Payzone sign. Click here  for a full list of Payzone outlets.

How long will it take for my payment to be updated onto my account?

Paying at a local Payzone point will update your account instantly.

However, using An Post or Post Point may take up to 3 working days to update your account.

What is the minimum payment that I can make with my payment card?

There is a minimum payment of €24 allowed per transaction for all payment cards.

Need to know more?