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Collection and Bin Queries

Missed Collection

My bin was not collected, how do I report this?

There may be a number of reasons why your bin was not collected.

If your bin was not collected, please ensure to check that:

  • The correct bin was left out; you can check your collection calendar here.
  • Your bin was not contaminated with waste not suitable for that particular bin. For information on what waste can be put in each bin, click here.
  • Your account is paid up to date.
  • Your bin was left out the night before your collection.

If you can find no reason above for your non collection, please fill in the attached form and a member of our help centre will be in touch.












    General WasteRecyclingOrganicGlass

    I made a payment yesterday, why hasn’t my bin been collected?

    Payments need to be made 48hours prior to your collection day and any payments made within 48hours of your collection day may have resulted in none collection of your bin. (wording)

    Payment cards may take up to three working days to update on your account and therefore may not have been posted to your account in time for your collection.

    Bin Queries

    When will brown organic bins be available in my area?

    Bord na Móna Recycling are working diligently to ensure a smooth and prompt national roll-out of brown bins for organic waste disposal across all serving counties and are targeting to have this roll-out completed by mid to late summer.

    The best part is you don’t need to do a thing. To streamline communication will be sending notifications to inform you when your brown bin will be delivered and when collection services will commence in your area.

    How do I order an additional bin?

    Please fill out this short form and we will have your additional bin delivered to you in 10-14 working days.












      Is there a collection charge for an additional bin?

      Standard Service: There is a charge of €45 for additional Recycling, Organic, and Glass bins. There is an additional charge of €5 monthly for a Recycling bin. Charges for additional General Waste bins will be in line with your existing price plan. For more information about reducing your waste, please refer to our What Goes in My Bin section.

      Pay by Weight/Lift: There is a charge of €25 for each additional Recycling, Compost, or Glass bins. All weight/lift charges will be in line with your existing price plan. Charges for additional General Waste bins will be in line with your existing price plan.

      I would like to order a larger/smaller general waste bin

      Simply fill in the following form and a member of our customer care team will contact with you within 48-72 hours.












        What happens if my bin is lost/stolen or damaged?

        Bord na Móna Recycling are more than happy to replace all stolen, missing or damaged bins at no extra cost to our customers.

        Simply fill in the following form and your replacement bin will be with you within 10-14 working days.












          My address or eircode was not found. Do you service my area?

          Bord na Móna Recycling currently provides domestic waste collection services in the following counties: Carlow, Dublin, Kildare, Laois, Limerick, Louth, Offaly, Meath, Tipperary, Westmeath, Wexford and Wicklow.

          If you are located in any of the above counties we may service your area. Please contact our customer care line on 045 580060

          Collection Calendar

          What is my bin collection day?

          View and download your collection calendar here.

          An easy way for you to keep track of your collection day is by signing up to our free text messaging service. Simply text BNM followed by your account number to 51000

          If you do not know your account number, please refer to your latest bill.

          What happens if my collection falls on a Bank Holiday?

          If your collection falls on a bank holiday, we may carry out our collection service on the previous Saturday. It is advised to keep up to date on your collection schedule by checking our Service Updates page.

          Alternatively, if you sign up to our free text messaging service you can receive bin collection reminders. Signing up is easy, simply text BNM followed by your account number to 51000

          Text Messaging Service

          Why should I sign up for text messaging Service?

          Our Text Messaging Service is designed to make your life easier. If you sign up you will receive these great benefits:

          • Bin collection reminders
          • Service notifications
          • Reminders when your account’s credit is running low
          I’d like to sign up for the free text messaging service

          Signing up to our free text messaging service is easy. Simply submit this short form and we will update your text messaging account with your new details.












            I would like to update my mobile number

            To update your mobile number simply submit this short form and we will update your text messaging account with your new details.












              Need to know more?