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Collection and Bin Queries

Missed Collection

My bin was not collected, how do I report this?

There may be a number of reasons why your bin was not collected.

If your bin was not collected, please ensure to check that:

  • The correct bin was left out; you can check your collection calendar here.
  • Your bin was not contaminated with waste not suitable for that particular bin. For information on what waste can be put in each bin, click here.
  • Your account is paid up to date.
  • Your bin was left out the night before your collection.

If you can find no reason above for your non collection, please fill in the attached form and a member of our help centre will be in touch within 24 hours.






General WasteRecyclingOrganicGlass

I put my bin out late and the driver has already passed. Is there a driver in my area?

It is important to ensure your bin is left out the night before collection. If you left your bin out late and it was not collected, please fill out the following form and we will notify any drivers in the area of the missed collection.






General WasteRecyclingOrganicGlass

I made a payment yesterday, why hasn’t my bin been collected?

We recommend using My Account Online or our Automated Payment Service as these payment methods will update your account instantly.

Payments made through Bill Pay may take up to three working days to update on your account and therefore may not have been in your account in time for your collection.

However, if you made your payment using an option other than Bill Pay and your account was not updated please fill in the attached form and a member of our Customer Care Team will be in contact with you within 1-2 working days.








Bin Queries

How do I order an additional bin?

Please fill out this short form and we will have your additional bin delivered to you in 7-10 working days.






Is there a collection charge for an additional bin?

Flat Rate: AES provide additional Recycling, Compost* and Glass* bins at no extra cost. There is a charge for additional General Waste bins. For more information about reducing general waste, please refer to our What Goes in My Bin section.

Pay by Weight:  As this service plan is structured on a weight basis, there are additional service and per kilo charges for additional General Waste bins.  There is no service charge for additional Recycling, Organic* and Glass bins* but per kilo charges may be incurred for the organic bin.

All charges will be in line with your existing price plan.

*subject to area

I would like to order a larger/smaller general waste bin

Simply fill in the following form and a member of our customer care team will contact with you within 1-2 working days.






I put my bin out for collection and now it is missing/damaged. How do I order a replacement?

Simply fill in the following form and your replacement bin will be with you within 7-10 working days.






My bin is damaged. Can I order a replacement?

Simply fill in the following form and your replacement bin will be with you within 7-10 working days.






Is there a charge for a replacement bin?

AES are more than happy to replace all stolen, missing or damaged bins at no extra cost to our customers.

Collection Calendar

What is my bin collection day?

View and download your collection calendar here.

An easy way for you to keep track of your collection day is by signing up to our free text messaging service. Simply text AES followed by your account number to 51000

If you do not know your account number, please refer to your latest bill.

bnm031a_request_payment_02_wide_830px_01a

What happens if my collection falls on a Bank Holiday?

If your collection falls on a Bank Holiday, we will carry out our collection service on the previous Saturday.

I’ve moved address and need to get my calendar & text details updated

Please fill out the following form a member of our customer care team will contact you within 24 hours to update your account details.








Text Messaging Service -Collection

I’d like to sign up for free text messaging service

Signing up to our free text messaging service is easy. Simply text AES followed by your account number to 51000

If you cannot find your account number, please refer to your latest bill.

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I would like to update my mobile number

To update your mobile number, simply text AES followed by your account number to 51000

I have moved address and need to update my text messaging details

Simply submit this short form and we will update your text messaging account with your new details.








Need to know more?